Returns:

Check Safe Warranty policies HERE

Returns are completely hassle free but are subject to restocking fee from certain manufacturers up to 15-25%.

Returns are not possible for Gardall & American Security Products unless there was a mistake on our end. 

If your product has issues or is no longer usable, there will be no restocking fee & no return shipping fee. 

All refunds & any information needed can be inquired about through our support team. We will make sure to provide all the information needed for the customer in the case something doesn't go to plan.

To remain eligible for a return, your item must be unused and in the same condition that your received it. It also must be in the original packaging. 

To complete your return, we require a receipt or proof or purchase.

Refunds:

Refunds are applicable to the following:

  • if the product is broken and is no longer usable
  • if the product never arrives to the provided destination (we will verify this)

    Products that have issues, and are not reported on within 24 hours of delivery may not be refunded.

    If your product has an issue of any sort please note this immediately and contact info@safeandsecuritystore.com or call our support line +1(302) 803-5346

    Custom Orders We Have to Order from the Manufacturer:

    CUSTOM ORDERS CANNOT BE CANCELLED OR RETURNED ONCE PRODUCTION HAS BEGUN. **  WE WILL ALWAYS REACH OUT AND CONFIRM YOU ARE AWARE OF THE LEAD TIME OF CUSTOM ORDERS. 

    WE WILL NEVER ORDER FROM THE MANUFACTURER WITHOUT YOUR APPROVAL*

    Damages:

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@safeandsecuritystore.com and we will process an insurance claim on your behalf.

    Cancellation:

    All orders canceled after 48 hours are subject to a 3-5% administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    Late Refunds

    If you haven't received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

    If you've done all of this and you still have not received a refund yet, please contact us at info@safeandsecuritystore.com